For the purpose of providing strategic direction, it requires a high level analysis and specification of the business requirement for information. Interviews and workshops are conducted with all the different stakeholders to ensure that the requirements are fully and correctly understood.


A specific and more detail BRA entails the analysis and specification of a Business Performance Model. The analysis is based on the Balanced Scorecard (BS) methodology as defined and developed by Norton and Kaplan. It comprises four perspectives namely, financial, customer, internal process, people and development. Each perspective is further defined and classified by Key Performance Areas (KPAs) e.g. the customer perspective can have KPAs of customer retention, customer growth, market penetration. The strategic objectives for each KPA are defined, followed by the specification of Key Performance Indicators (KPIs) per objective. The KPI should be specific and measurable and have realistic targets set. The final business requirements specification comprises an hierarchy of BSs starting at the top level and cascaded down the organization structure. Each organizational entity thus has its own BS which is aligned upwards and downwards.


The defined Business Performance Model is used as a basis to do a conceptual design of a multi-dimensional information model. This so-called Performance Information Model is designed to store all the required business performance data in order to optimize data integrity, completeness of information, efficient retrieval and effective analysis.

Business Requirements Analysis

eValuIT Consulting

Plan Do Measure